Support

Contact us

Email support@renaissanceintelligence.ai for technical issues, billing questions, account and data requests, and feedback, for both the Online Accessibility Suite web application and the OAS Alt Text add-in for PowerPoint. Tell us which product you are using, the email address you sign in with, and what happened. We respond within 2 business days.

By post: Renaissance Intelligence LLC, 5533 Arbor Chase Dr, Ann Arbor, MI 48103, USA.

Is the service down? Check the service status page (opens in a new tab).

Online Accessibility Suite (web app)

• Answers to common questions about plans, limits and payment are in the Frequently Asked Questions on the Pricing page.
• Signed in, open Legal & Compliance in the sidebar, then the Help & Support tab, for supported file types, data security and how group billing works. The sidebar’s Report a Bug and Feedback/Feature Request links start an email to us.

OAS Alt Text add-in for PowerPoint

• Sign in from the task pane with your Microsoft or Google account. Every account starts with 10 free alt-text generations; after that a Basic or Pro subscription is needed.
• Select a slide, choose Refresh slide, then Generate next to a picture. Review the text and choose Apply to write it to the picture’s alt text.
• If Generate is unavailable, your version of PowerPoint cannot export pictures to the add-in; the task pane shows the details. Updating PowerPoint to the current build usually fixes it.
• The add-in has its own privacy policy and terms of use.

Cancel a subscription

• Web app: open Pricing & Plans (or Settings) and choose Manage Subscription. This opens the Stripe billing portal, where you can cancel in one step. Access continues to the end of the period you have paid for; see Terms of Use Section 7 for renewals and refunds.
• PowerPoint add-in: choose Manage plan at the top of the task pane. This opens the Stripe Customer Portal, where you can cancel.
• You can also email us and we will cancel for you.

Download or delete your data

• Web app: signed in, go to Settings → Account → Your Data to download a copy of everything we hold about you or to permanently delete your account. Deletion is immediate, apart from the backup and billing records described in the Privacy Policy (Section 6).
• PowerPoint add-in: email us from the address you sign in with and ask us to delete your add-in account and its usage records.
• You can also email any request to access, correct, export or delete your information. For the web app, the Privacy Policy (Section 8) explains how we verify requests and how long they take.

Policies

• Privacy Policy
• Terms of Use
• Accessibility Statement — including how to report an accessibility barrier in our own interface